Your information is completely safe with us
Here is a full description of how your personal and financial information is collected, stored, and kept secure on the e7bot platform.
Introduction to the Privacy Policy
e7bot is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of all our users' personal information is one of our highest priorities. This Privacy Policy ("Policy") tells you what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.
By using e7bot's website and services, you are agreeing to all the terms of this policy. Please read this policy carefully and contact our support team for any questions.
1. Information We Collect
When you register on the e7bot platform, log in, or use any of our services, we collect various types of information. These are described in detail below.
Personal Identity Information
During account creation and verification, we collect:
- Full name and date of birth
- National ID card or passport number (for age verification)
- Email address and mobile phone number
- Address and country
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
We do not store your complete card or bank details — only the minimum information needed to verify transactions is kept.
Technical & Usage Information
To improve your experience and ensure security, we automatically collect certain information:
- IP address and device type
- Browser type and operating system
- Visit times, pages, and click data on the site
- Cookies and session data
- Gaming activity and betting history
2. Purpose of Using Information
e7bot uses your information only for specific and legitimate purposes. The main reasons we use your information are listed below.
Account Management & Service Delivery
- Creating, verifying, and ensuring secure login to accounts
- Processing deposits and withdrawals
- Managing the distribution of bonuses and rewards
- Storing users' gaming history
Security & Fraud Prevention
- Detecting suspicious transactions and fraudulent activity
- Preventing unauthorized access to accounts
- Preventing the creation of multiple accounts
- Enforcing responsible gaming policies, including age verification
Support & Communication
- Providing customer support via live chat and email
- Sending important account-related notifications
- Resolving technical issues
Service Improvement
- Improving the usability and speed of the site
- Customizing the experience according to user preferences
- Managing new games and features
- Identifying and fixing bugs
3. Cookies & Tracking Technology
e7bot uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences.
Essential Cookies
These cookies are essential for the core functionality of the site. Without them, the site will not work properly. This includes maintaining login sessions, security verification, and storing form data.
Analytical Cookies
These cookies help us understand how users are navigating the site. Based on this information, we improve the site's functionality and user experience. The data collected is aggregated and anonymous.
Managing Cookies
You can control cookies by changing your browser settings. Keep in mind, however, that disabling cookies may prevent some important features of the site from working properly.
4. Sharing Information with Third Parties
Payment Processors
To complete your transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These third parties are governed by their own privacy policies and are responsible for keeping your information secure.
Technology Service Providers
We use certain trusted technology partners to operate our platform. These partners can only access the information necessary to provide the service and are bound by contractual data protection obligations.
Legal Obligations
In the case of a valid order from a legal authority or a legal obligation, we may provide the required information. In such situations, we will supply only the minimum information required by law.
5. Data Security Measures
e7bot uses the latest technology and methods to ensure the security of your information.
SSL Encryption
All data transmission on our platform is secured through SSL/TLS encryption technology. This ensures that your information cannot be read or altered by any unauthorized party.
Password Protection
Your password is never stored in plain text. Passwords are encrypted using industry-standard hashing algorithms, so no one can know them directly.
Access Control
Only authorized staff can access user information in our internal systems, and a record of that access is maintained. Data access is governed by a minimum-necessity principle.
Regular Security Reviews
Our security experts regularly review systems and identify and resolve potential vulnerabilities. This keeps our platform secure at all times.
6. User Rights
You have specific rights over your account information on e7bot. We respect these rights and assist in their exercise.
Right to View Information
You can view your stored personal information at any time by logging into your account. You may also request a detailed copy of the information we hold about you.
Right to Correct Information
If there is any error in your information, you can request a correction. Our support team will process your request as quickly as possible.
Right to Close Account
You may request to close your account at any time. Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, let our support team know at any time and we will stop them. However, necessary notifications related to your account will continue to be sent.
7. Data Retention Period
Active Account Information
We retain all your information for as long as your account is active. This is essential for providing services and managing your account.
Retention After Account Closure
Even after an account is closed, financial records and transaction history are retained for a specified period for legal and regulatory reasons. After this period, the data is securely deleted.
Technical Log Data
Technical log data collected for security and troubleshooting purposes is generally retained for a short period, then automatically deleted.
8. Minor Protection
e7bot is for users aged 21 and above only. We never intentionally collect personal information from minors.
Age verification is mandatory during the registration process, and if we determine that a user is under 21, their account will be closed immediately and any collected information will be deleted.
If you are aware of a minor using our platform, please notify our support team immediately.
9. Policy Changes
Process for Changes
e7bot reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the website and attempt to notify you at your registered email address.
User Responsibility
Continuing to use the site after a policy change will be considered as your consent to the updated policy. We therefore recommend that you review this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.
Live Chat Support
24 hours a day, 7 days a week — in Bengali and English
Email Support
[email protected]
Response Time
Instant via live chat; via email as quickly as possible
We take your privacy concerns seriously and always aim to respond promptly and professionally.
To learn about e7bot's other policies, see: Terms & Conditions and Responsible Gaming.