Help Center
e7bot FAQ — Questions & Answers
Any question that comes to mind while playing on e7bot — from deposits and withdrawals to bonuses and device issues — you will find easy answers right here.
e7bot is a reliable online betting and casino platform for players in Bangladesh. Whether you are new or experienced, it is natural to have questions about making deposits, withdrawing money, using bonuses, contacting support, or running the site on your phone. Below, 25 questions are answered in detail across five categories so you can quickly find the information you need and enjoy playing with peace of mind.
All Questions & Answers
Responsible Gaming
Withdrawals
The minimum withdrawal amount at e7bot is ৳1,000. Requests below this amount will not be processed. You can withdraw at any time as long as your balance is sufficient and any bonus conditions have been met.
No. For security reasons, e7bot only sends money to the mobile banking account registered in your own name at the time of sign-up. Withdrawal requests to third-party numbers are not accepted.
Withdrawals are usually completed within 1 hour. If it takes longer, first check your balance in your mBanking app. If you still have not received it, contact us via live chat or at [email protected] with your transaction ID — the support team will verify and resolve it quickly.
To withdraw winnings from a bonus, the wagering requirement must be met. Wagering is calculated based on the bonus amount — for example, a ৳2,000 bonus × 20 = ৳40,000 in bets must be completed before bonus winnings can be withdrawn. Once the requirement is met, the withdrawal will be processed normally.
A successful withdrawal at e7bot typically reaches your mobile wallet or bank account within 1 hour. e7bot does not charge any withdrawal fee; however, your mobile banking operator may apply a small charge according to their own policies.
Contact & Support
Yes. The e7bot support team provides assistance in both Bengali and English. Players from Bangladesh are welcome to ask questions in Bengali and will receive replies in clear, easy-to-understand Bengali.
To get a faster resolution, have the following ready in advance — your registered email or phone number, the transaction ID or game round number related to the issue, the approximate time the problem occurred, and a screenshot if possible. Having this information allows the support team to help you much more quickly.
The e7bot support team is active 7 days a week, 24 hours a day. Whether it is a holiday, late at night, or early morning — you can reach us via live chat or email at any time. Support is available at any moment according to Bangladesh Standard Time (BST, UTC+6).
e7bot has two contact channels — live chat (directly from within the site) and email: [email protected]. For immediate help, live chat is the most effective option. For complex issues or sending documents, use email.
Deposit Questions
Log in to e7bot, go to the deposit section, and select bKash. Send the specified amount to the merchant number provided, then submit your transaction ID. The minimum deposit amount is ৳100. Your balance is usually updated within a few minutes.
e7bot currently supports five deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100 for each method.
e7bot does not charge any deposit fee. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own transfer charges, depending on the policies of the respective app or provider. Check with your mobile banking provider to confirm.
Yes, after depositing via Nagad, your e7bot account balance is usually updated within a few minutes. Make sure to submit the transaction ID correctly after confirming the payment. If there is a delay for any reason, let support know.
The minimum deposit amount at e7bot is ৳100 for all payment methods. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. That means you can get started with just ৳100.
Device & Technical Issues
First, clear your browser's cache and cookies — in Chrome, go to Settings > Privacy > Clear browsing data, select Cached images and Cookies, and clear them. Then restart your browser and try again. In most cases, this resolves the issue.
Yes, you can do this without downloading a separate app. Open e7bot in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". After that, you can access the site directly from your home screen just like an app.
Yes. e7bot is fully mobile-friendly and all games can be played from any modern browser (Chrome, Firefox, Safari) on both Android and iOS devices. There is no need to install a separate app — just open e7bot.lat in your browser.
Once your connection is restored, refresh the browser and log in again. Round history is stored on the game providers' servers, so any result that was already determined is not lost. If you have a question about the outcome of a round, contact support with the round ID.
e7bot runs smoothly on all major devices — Android smartphones and tablets, iPhone and iPad, and Windows and macOS laptops and desktops. For the best experience, keep your browser and operating system updated and use a stable internet connection.
Still have questions? We are always here
If you did not find a solution in the answers above, our support team is always ready to help you.
In Bengali or English — contact us via live chat or email in whichever language you prefer.
Live Chat — 24/7